Returns & Exchanges
At PetMax, we want your furry friend to look their best, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items with original tags attached. Ensure your pet's new wardrobe fits perfectly by following our simple, hassle-free return process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are intact and the garment is free of pet hair or signs of wear.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing